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Custom finishes (natural,
painted, stains not listed) available upon request.
*Custom-finish pieces may require 7-10 days for shipment
SHIPPING:
Item is shipped within 3 business days by USPS PARCEL
POST (3-13 days delivery depending on distance from
Tennessee). You will be provided a tracking
number within 24-house of shipment.
Your product usually leaves
the warehouse within the time specified in the listing.
These are estimated shipping times and not guarantees.
In case there is a delay or change in inventory status,
we will contact you via e-mail or phone. We do not process
orders on weekends and public holidays.
FREE LOCAL PICKUP:
Free pickup available to anyone in area. Email sherry@thorup.com
for arrangements.
RETURNS:
Returns are accepted within 3 days of delivery acceptance.
Buyer pays return postage. Please notify us via email
(sherry@thorup.com) regarding your intent to return
the item and let us know the tracking number of the
shipped item.
If packaged item arrives damaged, please file a claim
with the Carrier immediately and notify us via email
(molasnmore@gmail.com)) so we can help resolve the situation..
CUSTOMER SATISFACTION:
We strive for 100% customer satisfaction. If you have
any problems with the product or the ordering process,
please contact us. We will do everything we can to ensure
you've had a great shopping experience
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